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What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. We have a Zoom account that is shared by several people aoom host meetings. When logging into Zoom it often thinks that there is how to sign in as administrator in zoom – none: unusual login and the hosts are asked to enter a verification code please see screenshot below.
The verification code is sent to administratpr account email that these hosts have no access to. This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you. Go to Solution. With Client Release 5. This feature is designed to avoid fraud and abuse. If for any reason, you are having issues logging in because of the feature above, please contact support so they can investigate and provide solutions нажмите чтобы узнать больше necessary.
Support can enable their 2FA in order to bypass the security feature mentioned above so that users can temporarily log in to their account. View solution in original post.
Hi leopoldj thank you for your post here on the Zoom Community! Assuming this account you are signing in with does not go жмите сюда a corporate Single Sign On SSO type login method, this setting can be modified in the Zoom portal. To modify this setting, an admin or the tenant owner can sign into the Zoom web portal, click on «Advanced» and then «Security».
If this has answered your question to your satisfaction, please click the «Accept as Solution» button below but if not please reply and we can continue the discussion. Thank смотрите подробнее This is not administraator to 2FA.
We don’t have 2FA enabled. This issue is about Zoom thinking at times that there is an unusual login attempt. Sorry, I wasn’t very clear about that. Adminisrtator me modify the question. Thank you leopoldj I appreciate the extra details. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication 2FA enabled. If Zoom detects that a user is logging into their подробнее на этой странице from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account.
By doing so, this will potentially cut down account hijackings due to compromised or weak credentials. So basically this is a adminsitrator feature built into the system and not something you can disable. We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time. However, we have about instructors.
When an instructor is scheduled to teach a class we assign a Zoom user to them. Hi leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I’m sure you hos understand. But thank you for using Zoom to teach and we appreciate your input here on the community! We have the exact same issue. Multiple instructors all over the country using our Zoom accounts to teach classes.
We need the control and don’t want them using their personal zoom accounts. We then send the invitation to all the students. This OTP and 2-step verification is overkill. The Waiting Room is enough to keep unwanted people out of Zoom. I have exactly the same issue. I am admin for a charity community нажмите чтобы узнать больше members who need to be able to sign in to the shared Zoom account to start meetings.
This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed. It seems as if everywhere on the face of the planet except a few home locations sjgn deemed «suspicious»! The so-called «AI» is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations.
I don’t understand why Zoom how to sign in as administrator in zoom – none: this change is necessary. If Microsoft did it or my email привожу ссылку adopted the adminisstrator overzealous, paranoid policy, then it would sound the death-knell for mobile admjnistrator.
A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in читать больше a suspicious location ie. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can’t disable this ridiculous feature then I must cancel my license. Hello, when this feature was implemented? I’m facing the same issue, there’s no way to avoid these verifications? Hey Fabio I am struggling with the same issue!!
We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe.
So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can’t give access to that shared email источник статьи everyone I know the hkw is to increase security but this is just too much! They are trying to перейти на источник us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help??
Ss those of you having the same issue, you can open a support ticket with Zoom and ask them to enable » allow login from multiple resources» feature in your account. They can do that administator the backend. Once this is enabled, login verification will go away.
This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts. We need to get a resolution to this issue, as it sounds avministrator it’s impacting many users!
Hi there! The option to ‘allow login from multiple resources’ does not affect or disable OTP. If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption. We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is how to sign in as administrator in zoom – none: requiring 2FA every time I log in.
I how to sign in as administrator in zoom – none: tried re-enabling and disabling this several times but this issue still persists. See the screenshots below.
Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but how to sign in as administrator in zoom – none: user themselves how to sign in as administrator in zoom – none: overwrite in their own account.
Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. This is something I am experiencing directly. Thank you for your response.
The original post is not about 2FA. It was about unusual login verification which looks similar to 2FA but a different issue. I suggest you create a new post and ask здесь, how to find personal meeting link in zoom думаю question.
I’m late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did how to sign in as administrator in zoom – none: ever find a satisfactory solution?
The verification codes aren’t even coming through when I can access the related email.
Sign in to the Zoom web portal as an account owner or admin. In the navigation menu, click Advanced then Security. Sign in to the Zoom web portal. · In the navigation panel, click Account Management then Account Settings. · Navigate to the setting you want to.
Let me modify the question. Zoom Products Meetings How to disable login verification code. Please see our blog on this subject that was published back on April 25th of this year. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. The so-called «AI» is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations. Thanks, Brandon If this response was helpful for you, please do not forget to click on the accepted solutions button!
This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year. Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead.
Zoom enabled the security feature, so why can’t zoom just as simply disable it. It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from «suspicious locations» are made, so instead of blocking the attempt and sending a OTP, why not just do that? Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a «suspicious location»?
I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf. Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread.
Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login. Please try logging in again, and If you are still having difficulties logging in, please let me know.
That is a conversation that you should have with your AE from Zoom. This is not the correct forum for a conversation as such. I’m the original poster of this topic. We haven’t encountered any issues since the OTP feature was disabled yesterday. It will take few days to know for sure if the OTP emails due to unusual login actually stopped.
It’s not exactly clear from the two messages you have posted what kind of problems you are still having. I would like to know since it may affect us as well. Can you please provide more details about what problems you are still having? I was not aware, but apparently, there is a lot. I fear Zoom will do this again. They will introduce new ‘features’, and try to sell them as ‘uniforming’ or as ‘security improvements’ – disrupting the day-to-day operations of their customers, and downplaying the aggravation caused as ‘chatter’, and trying to sell you.
One of our users experienced the «unusual sign-in detected» issue along with the OTP prompt. So, does this mean that OTP has been re-enabled? Are you sure it’s still turned off? We are still encountering users in our org EDU license that are experiencing the OTP verification requests last week and this week too.
My organization experienced this OTP issue for the first time this morning, and it caused a major problem. It does not seem like it is disabled anymore. Our situation is the same as the original poster and several of the other posters. Meeting hosts log in to a shared account with a license to initiate a meeting from several different computers. This has never been a problem until now. But unfortunately emails go to our office manager who wasn’t even in for the day yet, so it was impossible to get the needed OTP.
Generally, the people hosting are going to have no access to our office email account where the emails are sent. We can’t just leave the computer logged in all the time because as soon as another host logs in to another computer the original computer gets logged out. We can’t use multiple logins each with their own email account for OTP because we need to share licenses and as far as I know there is no way to share licenses between Zoom logins,.
This a major problem for us, and we would request that this feature be turned off again globally, that you provide a way to opt out, or you find a way that it would be able to be consistent with this use case multiple people logging in under same shared Zoom account with email account not accessible to those people.
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Subzer01 Observer. All forum topics Previous Topic Next Topic. In response to jeremyjustin. Thank you for the response. In response to leopoldj. RegisterMac Listener. FabioTomas Observer. Terri1 Observer. In response to FabioTomas. In response to Terri1. There’s a way to disable OTP? I’m trying to find.
Its a zoom security issue and they aren’t offering any alternative. JenniferLam Listener. Hi, I am struggling with the same issue!! Best regards Jennifer. In response to JenniferLam. Hi Terri, No, we don’t even have the 2FA enabled. This is not related to 2FA at all Thanks Jennifer. Buttercup Listener. TSCAbj Observer. Hello Everyone, We had 2FA enabled to secure access to our account. Please, who knows how to truly disable this feature once and for all? Preview file. In response to TSCAbj.
Hi, Have you check if 2FA is enabled on that exact account? DYO Observer. YaBoiB Community Champion. In response to DYO. In response to YaBoiB. Thanks, Brandon If this response was helpful for you, please do not forget to click on the accepted solutions button! Hello, Thank you for your patience. That is great news. FHM Observer. This is an utter disgrace, and constitutes a breach of contract from ZOOM’s end.
We have now spent hours and hours trying to find out what really happened – with our users not being able to use the PAID licenses. Are you going to reimburse us for all the time spent, and all the aggravation you have caused? Peter van Velzen, NL. In response to FHM. Hi Brandon, Thank you for your response, but, no, sorry, not so helpful.
Who decides what can be posted on this forum? Zoom has effectively robbed us from properly using our licenses, by introducing what Zoom calls a ‘security-measure’ – an OTP based on an alledged suspicious login. This is because the emails with the login verification code were simply never sent by Zoom – so testifies my external, third-party email-filter. And this issue is now deemed Resolved? By disabling, globally, this OTP-feature? Come on, you must be capable of doing better than that!
BTW: I have always been a true believer, advocating Zoom over anything else. Peter van Velzen – NL. Hi Peter, I’m the original poster of this topic. Hi LeopoldJ, Thank you for reaching out, and thank you for initiating this thread in the first place. I do not know where you are located – I am in The Netherlands, Europe. Our problems went away only a few hours ago, after suffering multiple days where our Zoom licenses were largely inoperable.
I guess when Zoom disabled this so-called security feature, it took a while before the new status rippled through to the rest of the world What I do know, for certain, is that Zoom never sent out these login verification email-messages – running through the logs on our externally hosted, third-party email- filter aimed at blocking spam , no trace could be found of these login verification messages. Perhaps this type of messages were sent out elswhere, but certainly not here. I am in the midst of exchanging hardware within one of the institutions we administer – exchanging fixed workstations with laptops – with all of these devices having been used within the same environment, on the same domain, within the same IP-ranges, using the same Zoom-credentials – and all of a sudden, the Zoom-logins from within our office-environment are deemed »suspicious».
Now, I do not know what AI Zoom is using to decide that the login- attempts are, all-of-a-sudden, suspicious, but they are definitely legit. These Community Champions are clearly not interested in building a community, and caring about the issues encountered – wolves in sheep-clothes, it would seem to me. Unfortunately Zoom is turning into a company with greed and profit as main drivers, which is also clear from the recent time-limitation Zoom has imposed onto 1-to-1 sessions. They will introduce new ‘features’, and try to sell them as ‘uniforming’ or as ‘security improvements’ – disrupting the day-to-day operations of their customers, and downplaying the aggravation caused as ‘chatter’, and trying to sell you a few extra licenses on-the-side.
The first problem we will encounter, soon, again, is when Zoom will re-activate OTP – they have only de-activated OTP on a temporary basis The process for a Zoom account admin to approve and pre-approve apps is described here. To do so, please log in to your Zoom account on the web and go to Settings, as shown below. Once you’re in the Settings section, scroll down and disable the option, as shown below:.
It is necessary to allow users to join the meeting without «authentication», which requires users to sign in to Zoom. Please note that this does not materially impact the security of your Zoom meetings hosted via Acadly since Acadly requires students enrolled in your course to log in anyway. To turn off authentication, please open your Zoom account and go to Settings.
Under Settings, you can disable this option as shown here. For any questions or queries, please reach out to us at support acadly. There are no exceptions to this, even in case of popular holidays. Response time on email : As per our support policy, any questions asked via email within office hours will receive a response from a member of our support team within 24 hours.
Any questions asked via email outside of office hours will receive a response from our support team within 36 hours. Support via Intercom : Please note that we are not available on Intercom around the clock. To ensure that your query is answered within the timeline detailed above, please share your email address on Intercom so that we may get back to you.
You will be prompted to do so by Intercom in case we are unavailable.
